Evidence-based support for the design and delivery of user-centred online public services.
Document 880
Population survey statistics
Population survey statistics
eHealth Chart 23. Use of the Internet and phone-based information services for health information / advice
eUSER population survey 2005
Chart 23. Use of the Internet and phone-based information services for health information / advice
| | DE | FR | IT | DK | UK | IE | PL | HU | CZ | SI | Overall sample |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Internet | 39.3 | 27.8 | 23.2 | 53.5 | 41.3 | 45.9 | 19.0 | 16.0 | 24.0 | 20.0 | 30.6 |
| Phone | 4.8 | 4.9 | 9.3 | 17.0 | 32.7 | 13.6 | 2.5 | 2.1 | 1.8 | 3.3 | 9.1 |
Base: Total population 18+
Overall, the Internet is used for a lot more for health information seeking than phone-based information and advice services. Only in the UK (with its widely know, dedicated phone-based NHS Direct service) do the numbers using phone-based services come close to those using the Internet.
