Evidence-based support for the design and delivery of user-centred online public services.
Document 871
Population survey statistics
Population survey statistics
eHealth Chart 14. Types of difficulties experienced in trying to find health information online
eUSER population survey 2005
Chart 14. Types of difficulties experienced in trying to find health information online
| | DE | FR | IT | DK | UK | IE | PL | HU | CZ | SI | Overall sample |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Findability | 14.7 | 20.0 | 9.1 | 3.3 | 16.9 | 21.0 | 28.3 | 12.0 | 23.5 | 11.6 | 14.8 |
| Usability | 15.5 | 15.6 | 9.1 | 12.0 | 20.1 | 26.8 | 19.7 | 14.6 | 16.0 | 11.6 | 16.3 |
| Language | 5.4 | 11.6 | 9.1 | 4.3 | 5.1 | 6.0 | 14.4 | 9.5 | 14.4 | 9.0 | 7.8 |
Base: Those who have used the Internet to look for health information
Usability of health web sites was the most frequently reported difficulty, with one-in-six (16.3%) users reporting that they have encountering some difficulties while navigating through eHealth websites. Usability difficulties were closely followed by difficulties in finding a site with the information needed (14.8%) while the difficulties in finding a site in a language in which one is fluent (7.8%) were reported least often. At the country level, usability problems were most frequently reported in Ireland, findability problems in Poland and language problems in Poland and the Czech Republic.
