eGovernment Chart 24: Users and non-users of government services amongst on-liners and off-liners

eUSER population survey 2005

Behind the uptake of the Internet as a channel to access government services, there a two major components. One is online activity in general, i.e. the extent to which the adult population has access to and uses the Internet, and second the actual use of government services. The combination of both determines whether or not an individual is an eGovernment user or non-user. When data from the eUser survey is used to populate this matrix (as shown in Chart 24), it can be observed that, overall, about 60% of all respondents say they are online, but only 11% are users of eGovernment services although 44% of users are both online and use government services. In addition, 21% of users use government services but are not (yet) online. These date show a clear potential to increase the take up of eGovernment.

Chart 24: Users and non-users of government services amongst on-liners and off-liners

	Online (Internet user)	Offline (Internet non-user)	Total
Using government services	(A) eGovernment user: 11.0%	(D) User of government services, offline: 21.5%	65.7%
	(B) eGovernment non-user, but user of government services: 33.2%
Not using government services	(C) Non-user of government services, online: 16.5%	(E) Non-user of government services, offline: 17.8%	34.3%
Total	60.7%	39.3%	100%