Evidence-based support for the design and delivery of user-centred online public services.
Document 851
Population survey statistics
Population survey statistics
eGovernment Chart 23: Identification methods for eGovernment: ease of use
eUSER population survey 2005
Chart 23: Identification methods for eGovernment: ease of use
| | Percentage stating "Easy to use" |
|---|---|
| User ID and password | 90.1 |
| PIN code | 90.6 |
| Keying in your credit card details | 91.5 |
| SMS messaging | 89.3 |
| Digital Signatures | 83.6 |
| Specialised smart cards | 88.3 |
Base: respondents who had used the respective ID system in contact with government. Don't know" excluded.
