Evidence-based support for the design and delivery of user-centred online public services.
Document 846
Population survey statistics
Population survey statistics
eGovernment Chart 18: Satisfaction with eGovernment by labour force status
eUSER population survey 2005
Chart 18: Satisfaction with eGovernment by labour force status
|
| Active | Unemployed (18-64) | Early retired. permanent invalidity (18-64) | Other not working (18-64) | Retired or not working (65+) | Sample mean |
|---|---|---|---|---|---|---|
| Information on public web sites was up-to-date and accurate | 3.7 | 3.3 | 3.8 | 3.6 | 3.8 | 3.7 |
| Able to completely do or get what wanted from the electronic service | 3.6 | 3.6 | 3.6 | 3.6 | 3.7 | 3.6 |
| Public websites provided enough information about what to do in specific situation | 3.5 | 3.4 | 3.6 | 3.3 | 3.4 | 3.5 |
| The online government services used can take account of personal circumstances | 3.3 | 3.0 | 3.2 | 3.3 | 3.3 | 3.3 |
| Easy to see whether an email message has reached the right contact person in the government agency | 3.1 | 2.6 | 3.0 | 3.2 | 3.2 | 3.1 |
Scale: 1 (disagree completely)- 5 (agree completely).
Base: respondents who had contact with government via Internet, email or SMS
Base: respondents who had contact with government via Internet, email or SMS
Chart 18 above shows that there do not seem to be significant differences between labour force status groups, although there is a small general decrease in satisfaction amongst the unemployed.
