Evidence-based support for the design and delivery of user-centred online public services.
Document 829
Population survey statistics
Population survey statistics
eGovernment Chart 1: Type of service used in contact with government
eUSER population survey 2005
Chart 1: Type of service used in contact with government
| DE | FR | IT | DK | UK | IE | PL | HU | CZ | SI | Overall sample | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Had any contact with public authorities in last 12 months | 72.3 | 50.6 | 60.5 | 76.4 | 63.7 | 67.6 | 65.4 | 64.1 | 74.0 | 64.5 | 65.9 |
| Taxes | 46.5 | 20.5 | 21.1 | 44.1 | 24.8 | 37.5 | 43.3 | 26.4 | 36.3 | 38.2 | 33.9 |
| Declaration or permits | 30.1 | 23.4 | 35.6 | 25.8 | 22.4 | 27.6 | 34.7 | 32.8 | 40.2 | 24.9 | 29.8 |
| Draw on public services and offers | 22.3 | 17.9 | 23.9 | 41.2 | 30.3 | 30.3 | 12.5 | 30.7 | 22.9 | 44.5 | 27.6 |
| Receiving financial benefits and grants | 25.3 | 20.2 | 10.8 | 26.2 | 32.1 | 24.5 | 19.0 | 18.6 | 24.7 | 20.1 | 22.2 |
Base: Total population 18+. "Don't know" responses included in base.
As illustrated in Chart 1, across the ten EU Member States in the sample, almost 70% of all respondents had contact with the Public Administration (PA) in the last 12 months. There is, however, some variation between countries, with the more southern EU Member States (France and Italy) having somewhat less contact, whilst there is not much difference between the central and northern Member States and the New Member States of eastern Europe. 
