One of the main perspectives presented within the eEurope 2005 action plan is to make “modern online public services” available to all citizens in the European Union.

 

The eUSER project will enhance the capacity of the IST programme to achieve its goals in relation to stimulating the availability and usage of useful and easy to use online public services.

 

We do this by addressing user needs that cut across different IST fields, including different application and service domains and different technology fields.

 

The focus of the eUSER project will be on online public services in the following services domains:

and on how the perspective of putting the user at the centre in the designing and delivery of online services and content can be met.

 

The focus will be on the needs of citizens as users of online public services in their interactions with public administrations, in the management of their health and in furthering their education and developing their skills.

 

Attention will be given to supporting better practice both in addressing generic user issues that apply across the user population and in addressing the diversity of specific user issues that arise for particular sub-groups.