Across the adult population as a whole, users of eHealth, eLearning and eGovernment services constitute a substantial and growing minority. Overall, just over two-in-five (42%) of those surveyed in eUSER have used online services in at least one of the three domains. Just under one-third (30.7%) reported searching online for health information, almost one-quarter (23.5%) reported using the Internet in support of learning and more than one-in-ten (11.0%) reported using online public administration services.

Those who have used online services in these domains tended to report positive experiences, generally being able to successfully interact with them and gain positive benefits. Nevertheless, a considerable proportion of users experience a variety of difficulties and obstacles when using or trying to use the online services. These include problems in finding the relevant online service in the first place or in using services once found, poor quality of content, and limitations in the overall functionality offered. Improvement of this situation will require interventions on both the supply side (to increase the user orientation of services) and user side (to develop skills in effective service usage).