Evidence-based support for the design and delivery of user-centred online public services.

Recommendations from the eUSER project |

Recommendations overview

The following Tables present summary listings of the recommendations that are elaborated in the body of the Deliverable.

eHealth
eHealth 1	Encourage all key sectoral players to develop "one-stop-shops" and portals
eHealth 2	Develop and implement guidelines for good design of health web sites
eHealth 3	Develop and implement effective quality-assurance approaches
eHealth 4	Develop educational initiatives to increase user search skills
eHealth 5	Develop educational initiatives to support users in quality assessment
eHealth 6	Develop educational initiatives to increase overall health literacy
eHealth 7	Develop educational initiatives to help doctors work with patients using the Net

eLearning
eLearning 1	Improve user orientation of blended eLearning by developing courses which offer variable degrees of face-to-face interaction ("pick and choose modules")
eLearning 2	Increase transparency on the eLearning market through implementation of an integrated system of portals at regional, national and European level
eLearning 3	Develop awareness raising initiatives which let people try out eLearning in real-world settings
eLearning 4	Develop innovative Internet-based services that provide training but which avoid any resemblance to traditional types of learning

eGovernment
eGovernment 1	Marketing and promotion campaigns
eGovernment 2	Guidelines for the design of high quality and usable eGovernment services
eGovernment 3	Guidelines for the design of sophisticated and personalisable eGovernment services
eGovernment 4	Develop and implement programmes for rolling out eGovernment services and broadband infrastructures
eGovernment 5	Develop and implement training and educational initiatives for citizen Internet skills

eInclusion
eInclusion 1	Give equal attention to the needs of those who are not online
eInclusion 2	Develop the full range of necessary solutions
eInclusion 3	Implement measures to address the key barriers
eInclusion 4	Increase awareness-raising and motivational efforts
eInclusion 5	Give a renewed impetus to efforts to remove cost barriers to Internet use
eInclusion 6	Implement targeted measures to increase digital literacy
eInclusion 7	Ensure that ICTs and the Internet are accessible to people with disabilities
eInclusion 8	Promote research on access to online services through intermediaries
eInclusion 9	Benchmark the current degree of equivalence in access to services
eInclusion 10	Develop and implement common standards for service quality and equivalence
eInclusion 11	Address second-order digital divides through awareness-raising and skills imparting initiatives

Health information, Lifelong learning and Public Administration
Health Information 1	Develop and implement a clear policy on health information services
Health Information 2	Use a multi-platform approach in the provision of health information
Health Information 3	Fund focused research on the potential of the Internet
Lifelong Learning 1	Establish systems which raise awareness of the benefits of lifelong learning, and the possibilities which exist
Lifelong Learning 2	Develop a concerted effort (involving all key stakeholders) to communicate the benefits and feasibility of lifelong learning to older Europeans
Public Administration 1	Develop and implement research and policies for better targeting and delivery of government services
Public Administration 2	Develop and implement research and policies for better use and combinations of different media channels for government services
Public Administration 3	Develop and implement research and policies for better overall exploitation of the advantages of electronic channels for developing and delivering government services

Benchmarking and Monitoring
Benchmarking and Monitoring 1	Develop, implement and pilot Europe-wide measuring, monitoring and benchmarking activities to track progress on user orientation of public online services
Benchmarking and Monitoring 2	Develop a more complete approach to benchmarking and monitoring
Benchmarking and Monitoring 3	Develop more sophisticated analyses of gathered indicator data
Benchmarking and Monitoring 4	Better conceptualisation and measurement of different user (and non-user) groups