Public Online Services and User Orientation
How can we put the user of public eServices in the center of the designing and delivery of online public services and content?
The eUSER project will prepare a state-of-the-art resource base on user needs in relation to online public services and on user-oriented methods for meeting these needs. The project will use this resource base to actively support the IST programme, projects, EU policy and the wider European Research Community to better address user needs in the design and delivery of online public services.
The general focus of the project is on online "services of public interest" for which we will use the generic term "eServices". The specific focus is on eGovernment, eHealth and eLearning services.
| Europeans want easy-to-find, useful and accessible public online services – but supply is short User-orientation is what matters most for eGovernment provision. The eUser study's review of current supply & demand indicates much room for improvement. ...read more |
An increasing number of Europeans are turning to the Internet for health information Survey finds that one-half of Internet users have searched online for health information, and many act on the information they find, even sometimes against what the doctor ordered. ... read more |
eLearning boosts opportunities for lifelong learning in Europe – but uptake is modest Survey shows that user-orientation of eLearning services is what matters most. Governments need to focus on those most in need of upskilling. ... read more |
The eUser project consortium includes:
Canadian partners:
This website was last updated: 08/12/2006
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Recommen-dations from the eUSER project
The eUSER project presents the recommendations that have been formulated on the basis of an extensive body of empirical and analytical work.
Calender
ICSSEA 2006 International Conference
December 5-7, 2006, Paris, France
